Compliments

We strive to make a positive difference in the health, wealth and happiness of every client. If you'd like to share a compliment about your advice experience, please leave a Google review for us here. We love to spread the word about the value of advice so we can help more people on their financial journey.

Complaints

If you have any complaint about the service provided to you by FMD, you should contact your FMD adviser and tell us about your concerns or call us on 1300 134187.

If after speaking with your adviser your complaint is not satisfactorily resolved, please contact our Complaints Manager on 03 9620 4633 or put your complaint in writing and send it to:

The Complaints Manager

FMD Advisory Services Pty Ltd

Level 31, 367 Collins Street

MELBOURNE VIC 3000

We will then seek to resolve your complaint quickly and fairly. If the complaint cannot be resolved to your satisfaction within 30 days, you have the right to complain to the Australian Financial Complaints Authority (AFCA):

Website: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority

GPO Box 3

MELBOURNE VIC 3001