Compliments
We strive to make a positive difference in the health, wealth and happiness of every client. If you’ve had a great experience and would like to share your feedback, we’d love you to leave us a Google review. Hearing your success stories helps us reach more people and highlight the value of financial advice.
Complaints
If you’re not satisfied with any part of our service, we want to hear about it. Your feedback helps us improve.
Step 1 – Talk to your adviser
Please speak directly to your FMD adviser or call us on 1300 134 187 to raise your concerns.
Step 2 – Escalate to our Complaints Manager
If your complaint is not resolved to your satisfaction, you can escalate it by contacting our Complaints Manager:
Phone: 03 9620 4633
Email: melburne@fmd.com.au
Post: Complaints Manager
FMD Advisory Services Pty Ltd
Level 31, 367 Collins Street
MELBOURNE VIC 3000
We’ll aim to resolve your complaint fairly and promptly. If we’re unable to resolve it within 30 days, you can refer the matter to the Australian Financial Complaints Authority (AFCA), an external dispute resolution service.
AFCA Contact Details
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3
MELBOURNE VIC 3001